How quickly do you process my request?
We answer messages and emails in the order they are received and strive to respond as quickly as possible. We usually respond within 24 hours.
Can I change my delivery address after placing an order?
Once an order has been placed, it can be shipped within 24 hours. If you notice a mistake, please contact us immediately by email with your name and order number so we can attempt to make a correction before the package is shipped.
How long does delivery take?
As we operate as a dropshipping retailer, goods are shipped directly to you from the supplier. The delivery time is usually 10–14 business days from receipt of order, depending on the supplier and destination country. Delivery times may be extended due to customs clearance, holidays, or exceptional circumstances.
Will I receive all items in one package?
Depending on the size of your order, you may receive separate packages, which may arrive at different times.
What happens if an item is not available?
If one of your items is out of stock, we will inform you by email. If the item is not expected to be back in stock within 2 weeks, we will automatically refund the amount.
I received a damaged item. What should I do?
We apologize that your shipment did not arrive in perfect condition! Please contact us with your name and order number at: info@sabaonlineshop.com
How can I track my order?
After shipping, you will receive an email with your tracking number. You can use this to track your shipment via our tracking page.
My tracking number doesn't work. What should I do?
Please wait 2–3 business days after receiving the shipping confirmation, as it may take some time for the tracking system to update. If the problem persists, please contact us.
The tracking shows "Delivered", but I have not received my package.
First, please check whether the package has been left with neighbors or in a secure location. Then contact your local delivery service. If the problem cannot be resolved, please contact us at: info@sabaonlineshop.com
What should I do if something is missing or damaged in my order?
If items are missing or damaged, please contact us immediately. We offer a 30-day money-back guarantee from delivery. Write to us at: info@sabaonlineshop.com